>> CUSTOMER SUPPORT
Since 2002 Global Teck Worldwide has provided affordable,
high-quality communications equipment, information assurance
solutions and integration services to organizations
large and small. From secure telecommunications solutions
to telephone headsets, Global Teck Worldwide provides
solutions that secure proprietary information, increase
worker productivity and enhance existing communications
infrastructures. Our staff of solution experts will
work with you to select the solution most appropriate
for your business needs.
Global Teck Worldwide works with government
agencies and private businesses tackling some of today’s
most challenging concerns; communications security,
HIPPA compliance, Secure Mobile VoIP projects and employee
productivity. Our consultants can provide guidance from
the discovery phase to implementation and beyond.
Today's emerging threats with groups
supporting WikiLeaks, Anonymous and other professional
hackers have made a ruins on company insider and proprietary
information. Without the proper layered protections
your organization's sensitive information can be exposed.
Our team can develop a strategy to help mitigate the
threats to your organization. Our customer base includes
institutions such as the U.S. Army, U.S. Navy, Federal
Aviation Administration, General Dynamics, Booze Allen
Hamilton, Verizon and many fortune 1000 businesses.
We also provide personalized attention to hundreds of
small businesses and educational organizations.
Online Chat: Click
Telephone : 1-703-766-6363
Quotes on volume orders
Please specify product(s) (manufacturer,
model), quantities expected delivery date.
Include contact information email, phone
and fax number.
Allow one business day to receive quote.
& Frequent Asked Questions
Government and International Sales
1900 Campus Commons Dr., Suite 100
Reston, VA 20191
1580 Sawgrass Corporate Parkway, Suite 130
Sunrise, FL 33323
Post Sales Support
Submit Ticket or Chat
Representatives available Monday-Friday,
9 a.m. EST - 5 p.m. EST.
Submit Ticket or Chat
Most orders must be received by 3:00 p.m. EST will be shipped out the same day. U.S. domestic shipments are sent via Fedex or U.S. Postal Service. Fedex does not ship to PO Boxes or APO/FPO. U.S. Postal service will deliver to PO Boxes or APO/FPO addresses.
There are several international shipping options via Fedex, DHL or U.S. Postal Service. Online orders to Canada are delivered via DHL or U.S. Postal Service. All other countries should contact customer service by submitting ticket or chat or by telephone to get a shipping quote. Most international orders will ship within 3 business days. If your order includes security devices or encryption appliances please allow for up 10 business days for proper export clearance to comply with all U.S. export regulations.
Technical Support &
Malfunctioning or troubleshooting within
warranty contact the manufacturer at:
Headsets: GN Netcom (ACS,
UNEX, GN, & Jabra) 1-800-826-4656
MCK/Citel: You must have
a maintenance agreement to receive customer support.
Polycom: FAQ's and most common problems
Damage or Non-Receipt Claims:
All claims must be made within 10 days of the
date of shipment (not receipt) for all deliveries.
The claim can be initiated by you or a Global
Teck representative. All original packing materials
and/or boxes must be saved and made available
for inspection, in order for a damage claim to
be considered by the shipper. Global Teck will
not be liable for any monies lost if the claim
is not filed within the required time period.
If you decide to file a claim with the shipper
directly, you must notify us to receive proper
credit or replacement.
Defective Product Returns:
Global Teck offers a 30 day (from date of shipment)
replacement or credit policy for defective products.
Prior to returning any item, please contact the
manufacturer to confirm the item is defective.
Customers who do not want an item repaired or
replaced can request a return authorization, however
a 10% restocking fee will be accessed to cover
testing, repair, cleaning and repackaging expenses.
Select and Special Order Products:
Repair and replacement requests for special order
and select products must go through the manufacturer.
These products include:
All Polycom Products
Please note that once delivered, the products
listed can not be returned for credit. Any item
delivered via trucking can not be refused or returned
for credit once in transit. If a trucking delivery
is refused, charges will be incurred. These charges
may include, but are not limited to, delivery
and return transit costs and storage fees.
Non-Defective Product Returns:
Non-defective ("Buyers Remorse") products
can be returned within 10 days if returned unopened,
for credit less shipping. Items that have been
opened can be returned, but will be subject to
a 10% restocking fee to cover testing, cleaning
and repackaging expenses. In addition to this
fee, a pro-rated charge (up to 100%) will be assessed
for items that are returned incomplete or with
All returns must be pre-approved by applying for
an RMA number (Return Merchandise Authorization).
To accomplish this, contact us and submit a "ticket" online via chat or email using our Support Form
, including a description of the issue.
Not providing the detailed information requested
will delay the returns process. Any item returned
or refused without applying for an RMA, will be
subject to a 15% restocking fee. Once your request
has been received, you will be contacted within
5 business days with an RMA number and instructions
for sending back the item(s). The RMA number,
once provided, is valid for 2 weeks only. You
must re-package any item(s) being returned as
it was delivered to you, with all components,
materials and documentation. If you received your
item double boxed, it must be returned in this
manner. Once shipped, Email the tracking number(s)
to us with your Global Teck order number. We will
notify you via Email of your refund once we have
received and processed the returned item(s). Shipping
costs are refunded only if the return is a result
of mis-shipment. Please allow up to 2 billing
cycles for your credit to be posted to your account.
All warranty service for original customers is
provided by Global Teck or the manufacturer of
the product. The customer is responsible for all
shipping charges to the warranty location. This
warranty does not cover any loss of business,
profits, or other consequential damage, either
real or perceived, that may have resulted from
any malfunction of the product. Damage from flood,
lightning strikes, earthquake, any other acts
of God, mishandling, dropping, or infestation
is not covered by this warranty. This warranty
is also void if Global Teck Worldwide, Inc determines that
the product has been damaged due to insufficient
packaging during any return shipment. Global Teck
reserves the right to determine whether alterations
have been made, or damages caused, by such facts
that would serve to void the terms of this warranty.