Global Teck WorldwideTelecom Security Headsets Voice Over IP Telephones
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Live Operators Monday-Friday, 9 a.m. to 5:00 p.m EST | Online Ordering 24 hours
Toll Free in U.S: 1-866 766-6167 | International: +1 703-766-6363
 

 
 
 

 

 
 

INFORMATION >> CUSTOMER SUPPORT

Support areas:


About Us
Since 2002 Global Teck Worldwide has provided affordable, high-quality communications equipment, information assurance solutions and integration services to organizations large and small. From secure telecommunications solutions to telephone headsets, Global Teck Worldwide provides solutions that secure proprietary information, increase worker productivity and enhance existing communications infrastructures. Our staff of solution experts will work with you to select the solution most appropriate for your business needs.

Global Teck Worldwide works with government agencies and private businesses tackling some of today’s most challenging concerns; communications security, HIPPA compliance, Secure Mobile VoIP projects and employee productivity. Our consultants can provide guidance from the discovery phase to implementation and beyond.

Today's emerging threats with groups supporting WikiLeaks, Anonymous and other professional hackers have made a ruins on company insider and proprietary information. Without the proper layered protections your organization's sensitive information can be exposed. Our team can develop a strategy to help mitigate the threats to your organization. Our customer base includes institutions such as the U.S. Army, U.S. Navy, Federal Aviation Administration, General Dynamics, Booze Allen Hamilton, Verizon and many fortune 1000 businesses. We also provide personalized attention to hundreds of small businesses and educational organizations.

Orders & Inquiries
Online Chat: Click Here
Email:Contact form
Telephone : 1-703-766-6363

Courtesy Quotes on volume orders
  Email: Contact form
  Please specify product(s) (manufacturer, model), quantities expected delivery date.
  Include contact information email, phone and fax number.
  Allow one business day to receive quote.

Support & Frequent Asked Questions
 Support Center:Search Knowledge Base

Government and International Sales
  1900 Campus Commons Dr., Suite 100
  Reston, VA 20191
  +1-703-766-6363

Corporate Headquarters
  1580 Sawgrass Corporate Parkway, Suite 130
  Sunrise, FL 33323
  +1-703-766-6363

Post Sales Support
  Submit Ticket or Chat
  Phone: +1-703-766-6363
  Representatives available Monday-Friday, 9 a.m. EST - 5 p.m. EST.

Shipping -U.S.
  Submit Ticket or Chat
 Most orders must be received by 3:00 p.m. EST will be shipped out the same day. U.S. domestic shipments are sent via Fedex or U.S. Postal Service. Fedex does not ship to PO Boxes or APO/FPO. U.S. Postal service will deliver to PO Boxes or APO/FPO addresses.

International Shipping
There are several international shipping options via Fedex, DHL or U.S. Postal Service. Online orders to Canada are delivered via DHL or U.S. Postal Service. All other countries should contact customer service by submitting ticket or chat or by telephone to get a shipping quote. Most international orders will ship within 3 business days. If your order includes security devices or encryption appliances please allow for up 10 business days for proper export clearance to comply with all U.S. export regulations.


Technical Support & Warranty
  Malfunctioning or troubleshooting within warranty contact the manufacturer at:

  Headsets: GN Netcom (ACS, UNEX, GN, & Jabra) 1-800-826-4656
  Plantronics: 1-800-544-4660
  MCK/Citel: You must have a maintenance agreement to receive customer support.
  Polycom: FAQ's and most common problems below:


Return Policies

Damage or Non-Receipt Claims:
All claims must be made within 10 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a Global Teck representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. Global Teck will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.

Defective Product Returns:
Global Teck offers a 30 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective.

Customers who do not want an item repaired or replaced can request a return authorization, however a 10% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses.

Select and Special Order Products:
Repair and replacement requests for special order and select products must go through the manufacturer. These products include:

All Polycom Products

Please note that once delivered, the products listed can not be returned for credit. Any item delivered via trucking can not be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees.

Non-Defective Product Returns:
Non-defective ("Buyers Remorse") products can be returned within 10 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 10% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Return Notes:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, contact us and submit a "ticket" online via chat or email using our Support Form , including a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 5 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Global Teck order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.


Product Warranties

All warranty service for original customers is provided by Global Teck or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, any other acts of God, mishandling, dropping, or infestation is not covered by this warranty. This warranty is also void if Global Teck Worldwide, Inc determines that the product has been damaged due to insufficient packaging during any return shipment. Global Teck reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

 

 

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Providing Telecom Solutions Since 2002.