• Video Test Numbers- a listing of dial-up numbers, most of which are accessible 7 days a week, 24 hours a day
• How to Contact Support & Service- a quick reference guide with phone numbers and emails for Support world wide
• RMA Status Search - Use this tool to check the status of your RMA. Please have your RMA Item Number available.

Damage or Non-Receipt Claims:
All claims must be made within 10 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a Global Teck representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. Global Teck will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.

Defective Product Returns:
Global Teck offers a 30 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective.

Customers who do not want an item repaired or replaced can request a return authorization, however a 10% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses.

Select and Special Order Products:
Repair and replacement requests for special order and select products must go through the manufacturer. These products include:

All Polycom Products

Please note that once delivered, the products listed can not be returned for credit. Any item delivered via trucking can not be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees.

Non-Defective Product Returns:
Non-defective ("Buyers Remorse") products can be returned within 10 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 10% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Return Notes:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, contact us and submit a "ticket" online via chat or email using our Support Form , including a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 5 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Global Teck order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

All warranty service for original customers is provided by Global Teck or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, any other acts of God, mishandling, dropping, or infestation is not covered by this warranty. This warranty is also void if Global Teck Worldwide, Inc determines that the product has been damaged due to insufficient packaging during any return shipment. Global Teck reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.