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VOICE OVER IP (telecommuting)
>> CALL CENTER
The call center industry is booming
- growing at 20% - 30% per year! As companies increasingly
recognize that call centers are a strategic asset, staffing
agent positions with qualified employees becomes a major
challenge. And in an industry that bewails turnover
of 50% -100% per year, call center managers are looking
for innovative ways to retain valued employees.
Remote
Agent programs have proven to be very successful at
retaining talented agents in hundreds of leading corporations.
Companies such as American Express, Hewlett Packard,
Circuit City, Travel One, Deloitte & Touche, Netscape,
Compaq, World Travel Partners, Aegon Insurance, SunTrust
Banks and many others are benefiting from equipping
their remote agents with MCK EXTenders.
MCK EXTenders
enable employees to work from their homes or satellite
call centers with seamless access to the call center's
PBX and ACD system. An agent working remotely has all
of the tools - both voice and data connectivity -- to
the call center's operations. Calls are routed to remote
agents and managers can monitor the agent exactly as
if the agent were in the call center.
Global Teck can provide your team with the technical
assitance, installation and consulting necessary to implement your MCK solution.
Typical Call Center
Configuration
View product descriptions:
Applications:
- Branch Office
- VoIP, IP Telephony, PBX extender, mck solutions
- Call Center
- VoIP, IP Telephony, PBX extender, mck solutions
- Teleworking
- VoIP, IP Telephony, PBX extender, mck solutions
- Mobile User
- VoIP, IP Telephony, PBX extender, mck wireless solutions
- NEW- Secure VoIP Application
- Solution for encrypting internet VoIP/Data connections
- NEW- Secure
Data & Voice for Smartphones - Security application for PDA's
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| PBX Gateway
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Description: |
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Price: |
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PBX Gateway in 8 or 12 ports
This PBX Gateway can be configured to run on IP transport or traditional circuit-switched
and frame relay networks. Remote employees are able to use the same full-featured digital sets and access
corporate PBX functions, like voicemail, call accounting systems, unified messaging and ACD sytems.
Why wait to implement telecommuting when the cost savings are tremendous? Their are many benefits
including increased worker productivity, greater employee retention, reduced operational expenses and less time
spent in traffic!
Switch Module 8-Port: $3,025
Switch Module 12-port: $3,795
Switch Module 8-Port (Magix): $2,295
Switch Module 12-Port (Magix): $2,795
Supports MCK Extender 6000 and 4000.
Global Teck can provide a full range of services to implement your organization's
telecommuting needs. |
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| PBX Gateway
2 |
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Description: |
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Price: |
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PBX Gateway with 24 ports
This PBX Gateway can be configured to run on IP transport or traditional circuit-switched
and frame relay networks. Remote employees are able to use the same full-featured digital sets and access
corporate PBX functions, such as voicemail, call accounting systems, unified messaging and ACD sytems.
Why wait to implement telecommuting when the cost savings are tremendous? Their are many benefits
including increased worker productivity, greater employee retention, reduced operational expenses and less time
spent in traffic!
Supports all MCK Extenders.
Global Teck can provide a full range of services to implement your organization's
telecommuting needs.
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Call-In |
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| MCK 1000
Analog |
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Description: |
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Price: |
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Single-User Extender
Workers can now fully access corporate tools from any location. Information
workers have come to expect full data access. Now you can expand that access
to include full voice and data support in one box. Remote workers use the same
deskset they use in the office, with transparent access to all the PBX/KTS funcitions.
The MCK EXtender 1000+ provides off-site employees full access to their PBX/KTS
over analog dial-up or leased line connection. Simply connect to MCK EXtender 1000's to each other for single-user scenario
or connect multiple EXtender 1000's to the PBX Extenders located at the
corporate site.
Supports ACD software packages and call accounting, allowing statistics to be monitored
on remote workers, simplifying phone expenses.
Global Teck can provide a full range of services to implement your organization's
telecommuting needs.
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$950 |
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| MCK 3000
ISDN |
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Description: |
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Price: |
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Single-User ISDN Extender
Workers can now fully access corporate tools from any location. Information
workers have come to expect full data access- and now you can expand that access
to include full voice and data support in one box.
The MCK EXtender 3000 comes in two models; Model T and Model E. Model T uses the second B
channel to emulate a terminal adapter allowing users to connect via a PPP dial-up connection.
Model E uses the second B channel for data transmission through a 10Base-T Ethernet connection.
Supports ACD software packages and call accounting, allowing statistics to be monitored
on remote workers, simplifying phone expenses.
3000 Serial Port: $925
3000 Terminal Adapter: $925
3000 Ethernet: $1,050
Global Teck can provide a full range of services to implement your organization's
telecommuting needs.
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| MCK 4000
IP |
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Description: |
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Price: |
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E-4000P-RNM,E-4000P-RLM, E-4000P-RGM
Single-User Extender
Teleworking has become a strategic advantage for many companies, allowing
them to recruit and retain skilled employees, save money on real estate
and increase employee productivity. But to be truly productive, remote workers need access to the
same set of tools at their home that they have in their office; high speed data
connectivity and a feature-rich telephone system.
The MCK Extender 4000 utilizes a teleworker's existing IP network connection
through a router or DSL modem, other remote access device or a company's private network
to the corporate voice and data systems.
Global Teck can provide a full range of services to implement your organization's
telecommuting needs.
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$655 |
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| MCK 6000
Extender |
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Description: |
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Price: |
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Multiple Users Extender
The MCK EXTender® 6000 for Branch Offices is a multi-user customer premise equipment
capable of extending voice services and applications to branch offices or call centers
over circuit- and packet-based networks. The MCK EXTender® 6000 is easy to install and maintain,
with centralized and remote management tools for flexible administration.
The MCK EXTender 6000 for Branch offices/Call Centers enables you to provide
full corporate PBX capabilities over an existing data network, making voice and data
convergence a reality.
6000 8-port: $3,025
6000 12-port: $3,795
6000 8-port (Magix): $2,295
6000 12-port(Magix): $2,795
6000 8-port (remote) w/911 feature: $3,560
6000 12-port (remote) w/911 feature: $3,850
Global Teck can provide a full range of services to implement your organization's
telecommuting needs.
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| MCK Extender
7000 |
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Description: |
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Price: |
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E-7000T-RUM 24 port Gateway with WAN card
Multi-User Extender for branch offices and call centers.
With the MCK Extender 7000, you have instant acces to the corporate PBX/KTS system.
Although the system may be located across the state, country or world, you make and
receive call as if both the PBX/KTS and the local telephone company (aka Local Exchange Carrier
or LEC) were at arms length.
The MCK Extender 7000 also enables any phone connected to the central PBX/KTS to use the branch
office's local lines resulting in significant telecommunication cost saving for the organization.
This solution is ideal for companies with geographically dispersed branch offices
with 13 workers or more, situated outside of the PBX/KTS local calling area and that typically
have a moderate to high level of comunciation both locally and with the corporate PBX/KTS.
WAN/T-1 Card included
E-7000RUM without card - $ 6,390
Global Teck can provide a full range of services to implement your organization's
telecommuting needs.
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$7,025 |
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